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Resident Advocate-Men's Shelter in Dallas, TX at The Family Place

Date Posted: 3/2/2019

Job Snapshot

Job Description

Position Summary:  Provides a safe and supportive shelter environment for all guests. Full time position: Monday-Friday, 3pm-11pm

Key Responsibilities:
•Provides emotional support to shelter guests and demonstrates sensitivity and supports those in crisis and is non-judgmental and tactful in words and actions.
•Collaborates with case manager(s) on services to clients via documentation, email and/or verbal communication.
•Intervenes in crisis situations, using approved methods promoting the safety of all residents.
•Communicates with supervisor and designated case management staff regarding pertinent client issues.
•Participates in system data collection in an accurate, complete, and timely manner and completes ITS forms in a timely manner.
•Conducts intakes with new clients to include reviewing shelter policies, tours of the facility, completing intake paperwork and providing needed personal supplies.
•Monitors supplies such as bedding, towels, pillows, etc.; prepares rooms for new clients.
•Transports clients in company vehicle to and from appointments, meetings or hospital.
•Monitors the facility for safety and cleanliness.
•Conducts client exit interviews, when necessary.
•Monitors interns and volunteers and supports and guides them when necessary.

•Prepares light meals and assists with meal service.

Other Duties: Performs other job-related duties as assigned.

Job Requirements

Requirements:   Bachelor's Degree in psychology, social work, sociology or similar with 6 months of experience working in a residential facility, shelter, or similar environment OR an Associates Degree and any equivalent combination of training and experience, which provides the required knowledge, skills and abilities. 
Licenses and Certifications:
•Valid Texas Driver’s License and clear driving record.
•CPR certified.

•Food Handler license or able to obtain within 2 weeks of hire.

Knowledge and Skills and Abilities:
•Knowledge of domestic violence and client trauma.
•Skilled in Microsoft Office applications
•Skilled in verbal de-escalation and crisis management.
•Ability to meet the physical requirements of CPR training and maintain current certification in CPR and First Aid.
•Ability to maintain a clear and valid Texas driver’s license.
•Ability to communicate in both written and verbal formats to meet position responsibilities.
•Ability to be sensitive to the language, economic and cultural needs of clients.
•Ability to travel to off–site locations and attend off-site meetings and events.
•Maintains professional boundaries with clients at all times.
•Protects client confidentiality.

Mental and Physical Abilities: Duties are usually performed seated with occasional periods of standing or walking. Limited physical effort is required associated with lifting and carrying objects (less than 25 lbs).

Working Conditions:Work may be performed, but is not limited to an office environment. Ability to work some weekends, evenings and overnight hours.

Essential Functions:This job description should not be interpreted as all-inclusive.  It is intended to identify the essential functions and requirements of this position.  The incumbents may be requested to perform job-related responsibilities and tasks other than those stated in this job description. 


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