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Intake Specialist-Direct Client Services in Dallas, TX at The Family Place

Date Posted: 7/10/2018

Job Snapshot

Job Description

Position Summary:  The Intake Specialist is responsible for completing initial intakes with new clients at the counseling centers and answering a 24-hour crisis line. The Intake Specialist is the first point of contact for new clients and provides screening, triage and crisis intervention. This position coordinates access to all victim services that are available within the agency.   

Key Responsibilities:
•Conducts intakes with new clients and completes all required forms and paperwork (primary site is the Central Dallas Counseling Center – provides assistance as needed at the nearby South Dallas Counseling Center).
•Creates and maintains electronic client files.
•Creates a service plan for each new client.
•Initiates referrals to desired agency services (e.g., clinical services, housing assistance, case management, legal advocacy).
•Provides referrals to other community resources as needed.
•Establishes rapport with callers to the crisis line and assesses level of client danger and potential risk.
•Provides crisis telephone counseling by utilizing active listening, empathy and  problem solving techniques.
•Participates in outreach and public education events.
•Prepares and provides timely progress reports and statistical information.
•Attends staff meetings and individual supervision.
•Protects the confidentiality and integrity of the client’s personal information.

Other Duties: Performs other job-related duties as assigned.

Job Requirements

Requirements: Bachelor’s degree in social services or related field required. 2+ years of work experience in domestic violence, crisis intervention and/or social services strongly preferred. Bilingual preferred.
Licenses and Certifications: Valid Texas Driver’s License and clear driving record.

Knowledge and Skills and Abilities:
•Knowledge and experience working with victims of domestic violence and/or trauma.
•Awareness of trauma-informed care principles.
•Knowledge and experience providing crisis counseling.
•Ability to quickly assess client situations and maintain composure in crisis situations.
•Ability to maintain client confidentiality.
•Ability to work effectively with clients from diverse racial, ethnic and socioeconomic backgrounds.
•Administrative abilities and skills around maintaining systems for intake/orientation, with emphasis on accurate statistical data.
•Knowledge and intermediate skills working with MS Word, MS Access, Outlook and an Intranet system.
•Proficient in oral and written communication skills.
•Ability to meet deadlines.

Mental and Physical Abilities: Duties are usually performed seated with occasional periods of standing or walking. Limited physical effort is required associated with lifting and carrying objects (less than 25 lbs).

Working Conditions: Ability to work the following schedule: Monday 9am-5pm, Tuesday 12-8pm, Wednesday 9am-5pm, Thursday 12-8pm, Friday 9am-5pm. Occasional weekend hours. Work may be performed in an office environment where there are little or no physical discomforts associated with changes in weather or discomforts associated with noise, dust, dirt and the like but not limited to the office environment.  

Essential Functions: This job description should not be interpreted as all-inclusive.  It is intended to identify the essential functions and requirements of this position.  The incumbents may be requested to perform job-related responsibilities and tasks other than those stated in this job description.


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