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Bilingual Children's Case Manager II-Sally's House Emergency Shelter in Dallas, TX at The Family Place

Date Posted: 4/8/2018

Job Snapshot

Job Description

Position Summary: 
Provides case management and crisis intervention to children experiencing witness to domestic violence; answers and assesses hotline calls; knowledgeable and understands the effects of domestic violence and homelessness, and provides constructive intervention activities that reinforces healthy coping skills. M-F, 9-5 pm, with one late day from 11:00 am-7:00pm

•Provides case management and crisis counseling services which includes, but not limited to housing, employment, legal and medical referrals.
•Completes intake, orientation of services and discuss safety planning with clients.
•Assists clients in obtaining community services and monitors client progress and service delivery during their stay to ensure that it is comprehensive and helping to meet their service plans.
•Facilitates conflict resolution, crisis intervention, and crisis management, as needed.
•Assesses hotline calls using appropriate crisis intervention techniques; make appropriate referrals as needed.
•Responds appropriately to emergency situations.
•Works as an integral part of a professional team and works with other professionals who are involved with the family.
•Represents agency in special groups and community education activities.
•Facilitates therapeutic groups using a variety of psychotherapy approaches (e.g. cognitive-behavioral, psycho-educational, client centered) and based on systems theory and domestic violence research.
•Assists clients with locating external child care and helps to establish child care contracts; may mitigate and/or troubleshoot issues that arise between childcare providers and clients.
•Assists clients in getting their children registered in school, back to school activities, summer camps, holiday parties, monthly birthday parties, etc.
•Provides court advocacy and court testimony as needed.
•Establishes referral relationships with other agencies to facilitate services.
•Assures client records are accurate and current.
•Assists in providing information for reports or statistical information when requested.
•Maintains current professional knowledge of domestic violence, crisis theory and community resources, including assessments of danger, and resources of direct solution.
•Participates in in-service training programs and workshops to update professional knowledge
•Works assigned schedule with adequate flexibility, may be required to provide support during other hours.
•Participates in weekly case conference meetings.

Other Duties:
Performs other job-related duties as assigned

Job Requirements

Master's degree in Social Work and two years of experience working with children in crisis intervention and/or domestic violence issues preferred. Counseling and group experience essential. Strong interpersonal skills, a team approach, and the ability to communicate both orally and in writing are essential
Bilingual and Spanish speaking required.

Licenses and Certifications:
Valid Texas Driver’s License

Knowledge, Skills and Abilities:
•Knowledge and experience working with child victims of trauma.
•Knowledge of the long term effects of domestic violence.
•Knowledge and intermediate skills working with MS Word, Outlook and an Intranet system.
•Ability to relate with women and children through understanding, respect and skill communication.
•Ability to quickly assess and respond to a variety of situations, including client conflicts,  intervention, as well as other client emergencies.

•Ability to drive a Family Place vehicle to transport clients.
•Ability to evaluate or display insight into individual behavior.
•Working knowledge of crisis intervention techniques and implementation, as well as a strong knowledge of social services
•Ability to follow all safety and precautionary rules and measures.
•Ability to perform work efficiently and effectively under stressful situations.
•Ability to prioritize and self motivate to accomplish job goals.

Mental and Physical Abilities:
The employee must be physically and mentally able to safely perform the essential job functions with or without a reasonable accommodation without a direct threat of injury to the employee, co-workers, clients or donors.  These include:

•Having emotional and physical stamina to deal with a variety of stressful situations, including responses to complaints, difficult requests from programs and individuals in crisis, and internal and external interactions, to effectively work long and odd hours, while maintaining a sense of humor and composure.
•Ability to tolerate prolonged periods of sitting or standing as necessary to perform duties.
•Ability to perform a variety of physical tasks in interacting with children and clients, such as stooping, bending, reaching, climbing and other physical tasks as necessary.
•Ability to answer multiple telephone lines and speak and listen clearly to each caller.
•.Ability to walk, stand, lift and carry light objects (less than 25 lbs.) frequently.

Working Conditions:
Work may be performed in an office environment where there are little or no physical discomforts associated with changes in weather or discomforts associated with noise, dust, dirt and the like but not limited to the office environment. 

Essential Functions:
This job description should not be interpreted as all-inclusive.  It is intended to identify the essential functions and requirements of this position.  The incumbents may be requested to perform job-related responsibilities and tasks other than those stated in this job description.


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